Very good with potential for excellence
Excellent facility: Lobby, rooms, secure, clean.
Recommendations:
(1) Hotel is unknown to taxi drivers and each return becomes a navigation project. Advertise, provide a small map with the key jacket, inform the hotel-desk at the airport etc...
(2) Car-hire service was not good. Perhaps because the regular driver was not avaialble. Car was not worth the extra money over a taxi and there were navigation problems. Guests are not happy of being captive with one car-hire solution. Make an agreement with a local taxi stations to provide a taxi & reliable driver upon a call. Staff did not want to call a taxi - that;s bad.
(3) You advertise Wi-Fi (room brochure) but have only wired. why?
(4) Credit card support was scary. Excellent facility: Lobby, rooms, secure, clean.
Recommendations:
(1) Hotel is unknown to taxi drivers and each return becomes a navigation project. Advertise, provide a small map with the key jacket, inform the hotel-desk at the airport etc...
(2) Car-hire service was not good. Perhaps... read more
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